Return/Exchange Policy

Return/Exchange Window

You can return or exchange your product within 7 days of receiving it. To initiate a return or exchange, log in & go to my orders section, and select the item you wish to return/exchange.

Reverse Pickup Charge

A fee of ₹100 will be charged for returns. 

There is NO fee for exchanges, such as size exchanges.

Refund Process Time

Once we receive and inspect your returned item then only a refund will be initiated, please allow 5-7 business days for the refund amount to reflect in your account.

-COD orders: Refunds can be issued to your bank account or as store credit.

Damage or Incorrect Product

If you receive a damaged or incorrect product, you must notify us within 24 hours of delivery. Please contact our customer service team with photos of the product and your order details for assistance.

Self-Shipping Returns

If reverse pickup is unavailable in your area, you can return the product by self-shipping it to our warehouse. No reverse pickup charge will be deducted for self-shipping returns.

  • SATISH MANOCHA APPARELS
    BASEMENT, INDUSTRIAL PROPERTY NO-C-88, CABIN NO-5, NEAR- ARTI GROUP INDUSTRIES, Sector 65, Noida, Gautambuddha Nagar, Uttar Pradesh, 201301

 

 

 

TERMS AND CONDITIONS

  1. Non-Returnable Items:
    Certain items are non-returnable for hygiene reasons, including but not limited to: masks, accessories, personal care items etc. Additionally, products purchased during clearance sales, "Buy One Get One" promotions, or other flash sales are non-returnable.
  2. Bank Details:
    It is the customer’s responsibility to provide accurate bank details for refunds. We are not liable for refunds sent to incorrect accounts due to incorrect details provided by the customer.
  3. Delivery Issues:
    If you receive an SMS or email notification stating your order has been delivered but you haven't received it, contact us within 24 hours. We will investigate and resolve the issue with the delivery partner.
  4. Product Condition:
    Returned products must be in unused condition, with all tags and accessories intact. Products showing signs of use or damage, or missing accessories, will not be accepted for return or exchange.
  5. Please note: Return or exchange can only be processed once per order.
  6. OFFSHADE IS NOT OBLIGATED TO UPDATE THE INFORMATION REGARDING THE TERMS ON THIS PAGE. THE DETAILS PROVIDED MAY BECOME OUTDATED OVER TIME, AND WE RESERVE THE RIGHT TO MODIFY, UPDATE, OR REMOVE THIS INFORMATION AT OUR DISCRETION, WITHOUT PRIOR NOTICE.
  7. BY USING THIS WEBSITE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS AND CONDITIONS.

 

For further assistance or questions, please reach out to our customer service team.

Email us: support@offshade.in